EDUCATION

Boston University  | Bachelor of Science, 2014 - Major in Journalism

General Assembly | User Experience Design, October 2015 - April 2016

Bentley University | UX Bootcamp, March 2017

EXPERIENCE

Cedar | Senior Product Designer, October 2021 – Present

  • Worked on strategy, research, and design for new product initiatives aimed at improving communication between health providers, insurance providers, and patients

  • Researched and designed point-of-service solutions to improve front desk efficiency

  • Design pitch materials and demos to aid commercial conversations with clients.

Attentive Mobile | Product Designer, April 2021 - July 2021

  • Researched and designed tools for marketers to grow email and SMS subscribers.

HubSpot | Senior Product Designer, August 2017 – April 2021

  • Worked cross-functionally w/ UX, product, and engineering to tackle business and customer problems on five different product teams.

  • Collaborated with customer support to create a roadmap of usability improvements based on customer support tickets and bug reports. 

  • Created a design system that established consistent content editing experiences across 20 HubSpot apps used by marketers, salespeople, and service professionals. 

  • Worked on product experiments and onboarding for Google Chrome and Microsoft Outlook extensions.

  • Led the research and design of admin experiences in the HubSpot CRM.

HubSpot | Sales Engineer, July 2016 – August 2017

  • Supported 30+ salespeople on HubSpot’s North America Small Business team.

  • Consulted prospect clients on technical solutions and integrations with HubSpot’s platform.

  • Helped create an internal knowledgebase for HubSpot’s sales engineering team of 20.

HubSpot | Support Engineer,  August 2014 – July 2016

  • Drove customer success by training users on HubSpot’s products and troubleshooting technical obstacles.

  • Coached five support engineers through onboarding, conducting performance reviews, and setting growth goals.

  • Served as liaison between product and customer support on HubSpot’s social media tools.

VOLUNTEER

Taught English abroad in Vietnam | Mentored at Enroot | Mentored at BUILD Boston

LANGUAGES

English, Vietnamese